Archive for the 'brand strategy' Category

Unilever Switches Off Dove Forums

I had a reply to my last post from Jamie who is the web editor for Greenpeace, saying that ever since Greenpeace launched their campaign the forums on Dove’s ‘Campaign for Real Beauty’ site have been closed.

COME ON UNILEVER!!!

Engage positively!!!

This is lame and you’re looking like fools.

This smacks of the fake blogging incident by L’Oreal brand Vichy who failed to understand (at first) how to engage with this level of digital subversion. L’Oreal turned it round by positively engaging with the blogging community to create a dialogue.

Unilever have put up their rather un-inspiring, dry, content free retort and are putting their fingers in their ears and saying la la la. I think they might be sitting up there in Unilever Towers looking out the window saying things like “Have they gone yet?” or “Today’s news is tomorrow’s chip wrapping.”

Silly Unilever.

Well done Greenpeace.

It’d be great if you could look at some other ecologically naughty brands / campaigns and entertain us all with some more highlighted irony to deliver important messages.

Beauty? It’s what’s on the inside that counts. What’s inside Dove is ugly.

Unilever’s ‘digital reaction’ to Greenpeace Protest

By Warren Hutchinson

The Greenpeace Orang-Utan’s struck Unilever on Monday and within an hour the blogosphere was rampant with rampaging Orang-Utans, videos, images, stories.

As ever ‘Transparency Tyranny‘ is rife and digital is the driving nemesis of corporation x.

What are Unilever doing in response? And how are they going to engage in this digital onslaught, this citizen journalist propagation and ironic spin of ‘real beauty’?

I’m really interested in the strategy behind all of this and how it unfolds. In the inception of the ‘campaign for real beauty’ I wonder if they thought about defensive strategies should stories (which they MUST have suspected) such as this emerge.

On the Unilever site there is a front page news item titled ‘Sustainable Palm Oil’. Click through and you see a video from their SVP of Communications and Sustainability starting with a statement that:

“We have great sympathy with what Greenpeace are trying to achieve, they are drawing attention to a really important issue” - Gavin Neath, SVP Communications and Sustainability

I find the role of SVP ‘Communications’ (Spin) and ‘Sustainability’ incongruous, but that’s another issue.

Unilever's News Page

Unilever are part of the Roundtable on Sustainable Palm Oil, or RSPO for short, and unsurprisingly they are playing up to this. Unilever claim to be instrumental in setting up the roundtable for sustainable palm and carrying it forward.

The transcript can be found here.

The response is a step, I’d rather see something directly relating and acknowledging the Greenpeace efforts, an alignment of sorts. They are playing it down, but not explicitly responding.

The ‘Dove in the News’ site is even wetter. Dove is all over the news, but it is not showing here.

Cue fingers in the ears - “la la la”:

Dove's News Page

The problem is, in order to hear Unilever’s point of view you have to mobilise yourself to go and see their site, navigate and watch a polished corporate video.

I can’t, yet, find any level of engagement by Unilever with the user-generated, mobilised, chatteriffic sphere of blogs, video sites and social networks. Searches for ‘Greenpeace, Unilever, Palm Oil’ only result in links to sites siding with the Greenpeace effort and not Unilever.

Designing a strategy for organic search traffic is required or else people will simply miss Unilever’s point.

I had a quick scan through the Facebook groups and found lots of Unilever corporate groups for ‘Graduates’ and ‘Management Schemes’ but UNSURPRISINGLY I found the Facebook group ‘Dove: Not so clean’.

Okay - it has 12 members so far.

Corporations are really uncomfortable with this stuff and they continue to ignore dealing with it.

And in closing, the final statement by the interviewer:

“Gavin Neath - thank you very much indeed”

smells horribly corporate and reeks of Aunty (The BBC for non-UK readers).

London 2012 - Challenge Yourself

A new aspect of the London 2012 web offering came online this morning and it’s a feature that is about inspiring participation in the brand.

Given that the Games is about being the best you can be, about being Olympic, the ‘Join In’ feature of the new site is about setting yourself a challenge for the future.

I think it taps into the spirit of the Games ina really nice way and starts a journey that London will go through over the next 5 years. Despite the criticism levelled at the identity, this is where the participation in London’s Games begins.

There’s a whole lot more to go on over time, so keep checking in.

So, challenge yourself and join in.

London 2012 - “My kid could have done that”

2012_pink.gif
Day 2 and the viriol is still rolling concernig the new London 2012 identity and brand system.

I’ve seen coverage of the new Olympic London 2012 identity blazed across front pages, on the news and on the radio. Everyone is talking about it. So is this a bad thing? Is all PR ‘good’ PR?

I certainly think so.

It takes a while for the supporters to emerge and I’m starting to see supporting signs here, here, here and here signs that this identity will gain traction. I said yesterday that dissatisfaction and resentment always air more readily than satisfaction and support and this has been very apparent.

Comments include:

  • “Of all the cities that are “would-be” hosts of the Olympics, only London have the balls to pull something like that off, and they have.”
  • Like a lot of people, I didn’t like this when I first saw it; I thought about posting but I didn’t. But I kept thinking about it today, and the more I thought about it, the more it grew on me.
  • I love how it works as a system. I love that its brash and crazy and risk-taking and young. And maybe its those qualities - which are often just as much a part of the Olympics as good sportmanship and acheivement - that speaks to my own favorite Olympic “moments…” The Jamaican bobsled team (I was a kid and I loved them that year and cried when they crashed), the first time snowboarding came to the Olympics… And I do think as time goes on it will take on the other, time-honored qualities of The Olympic Spirit.

Of course there are a myriad of detractors, but John Snow (a very credible news reader here in the UK) has warned us though‘Be careful, it will grow on you’.

He’s right. Or at least for my experience of the brand he’s right.

I remember seeing it for the first time and thinking “Oh. Okay. Urmmm. Wow. That’s different”. But it has grown on me. Now I really like it. I’m sticking up for it. I’m sticking my head up and saying “I support it”.

Personally I’m a little takenaback by the lack of support from the design community who usually berate everything for playing to the status quo. This identity certainly doesn’t do that. SO I expect some more emerging and high-profile supporters soon.

My favorite comment concerns the perceived ease at which these things are created; “MY kid could have done that” has chimed out on radio programs, television news and in the papers.

Well, great.

If your “kid could have done that” then that means it’s simple. It’s uncomplicated.

And simplicity is one of the most complicated things to achieve in design particularly in a spac where the identity has to work on tickets, billboards, clothing, signage etc etc. Also, it has to work with various sponsors on the side of cups, in newspaper adverts and so on.

This site provides 10 reasons for loving the new Olympic identity and adds that if your “kid could have done that, then get them to send in their resume”. They go on to point out that some of the best brand lock-ups are simple such as the Christian Cross (two lines) and the Mercedes badger (three lines and a circle).

This prompted me to think about the comments that criticise the logo for not being literal enough. Comments such as:

  • “It doesn’t represent London”
  • “It doesn’t represent sport”
  • “It doesn’t contain red, white and blue”

I’d bet my house that if the logo was any combination of those things, a London landmark with some sporting gesture woven in, rendered in our national colours then we’d hear comments of “Try harder”, “Unoriginal”, “London is more unique than this” etc.

This brand system has to be reognisable at 10×10 pixels and at 100×100 ft. This is a brand system that provides a massive amount of scope for ‘play’. Expect to see bright coloured, angular forms across everything.

Love it or hate it. It will be plastered across London in various forms and I’m sure you will recognise it when you see it.

Response to the London 2012 brand

2012_pink.gif

Wow.

That was the network effect in full, errrm, effect. At the time of writing some 11750 people have signed a petition stating:

We, the undersigned, call on the London Olympic committee to scrap and change the ridiculous logo unveiled for the London 2012 Olympics.

Whilst over on the BBC 606 website there have been some 2799 comments, and very few of them are complementary.

Now, before you carry on reading, I want you to go and watch these 2 videos. It will take a few minutes of your time. 5 max. Then we can carry on.

  1. Video 1 - An animation aimed at depicting the energy of the brand
  2. Video 2 - The ‘brand video’ aimed at depicting the qualities of the brand

Watched them…?

Good. Now we have a little context which most of the petitioners probably have no interest in attaining.

How do you feel?

Put aside the fact that the logo/lock-up/identity is super-crazy-manic and concentrate on how you feel about what you just saw.

Do phrases such as ‘rubbish’, ‘obvious’, ‘disgraceful’ and the like come to mind? Or do you feel a little bit charged, a little bit hopeful?

I’ve been working on this project since December and I’ve been working with the involved agencies and of course the London Organising Committee and I have to say that, for me, this brand works. Or at least it will work once we get past the initial cynacism and reaction. It embodies the energy, the vibrancy and the difference that this Olympic vehicle is hopefully going to be about and I’m writing this post as my way of saying to the teams I’ve worked with ‘Great job’.

It certainly inspired and stimulated a reaction, we’re all participating in this one and thanks to the network effect everyone is included.

The double-edged sword of web 2.0 in full swing.

Brands are not just logos of course, so today’s reaction is to an image. Further, I suspect that most people who have signed the petition or voiced their disapproval haven’t yet explored the story or the videos I’ve linked to and have been harbouring resentment ever since London won the opportunity to host.

It’s true that dissatisfaction and resentment always air more readily than satisfaction and support, but today did surprise me somewhat. I suspected that there would be a body of responses in the vein of ‘I don’t get it’, ‘My 5 year old could do better’, ‘What a waste of money’ etc because these things are always levelled at identities of this nature.

I wonder why people feel the need to expunge such vitriol when in doing so they are dismanteling the need for an emblem of hope, of change of being the best you can be, of being Olympic. It’s not about what it looks like, it’s about what it stands for and that’s what I think hasn’t yet been understood.

Over the next 5 years we’ll see exactly what this means, we’ll feel the experience of London 2012 and we’ll see change happen.

I’m hopeful. I’m confident. I’ve seen the people at London 2012 at work and I for one believe in their passion to do things differently.

But then, that is just my opinion and I’m just throwing my hat into the ring of network effect.

The company I work for didn’t develop the identity, we delivered the range of London 2012 websitea. But I say this not because I want to distance myself from the furor surrounding the identity but because actually I’m quite jealous that were not more closely aligned with this controversy. Our team have done a fantastic job in taking an incredibly challenging brand world and rolling it out as an accessible website given the logo, colour palette, typography and I think it achieves almost everything we wanted to.

It’s clear, legible, bright, energetic and engaging.

But I have to hold my hat off to the team at Wolf Olins and to Locog for trying something so daring, something so brave. Particularly given that in many sense as a design challenge developing Olympic brands is pretty much a poison chalice as everyone seems to love berating it, whatever has been done.

This is brave work particularly given how precious the Olympics is to people and particularly to Londoners at this present time.

Compare it to other Olympic marks of the past. They are dull, meaningless, formulaic and uninsprational, inunispiring, non-inclusive and not particularly stimulating.

Olympic_logos.jpg.

Click here to see them close-up.

Beijing is the next host city and their identity is about celebrating China and about Chinese culture. A statement on their websites says:

Every emblem of the Olympics tells a story. The Beijing 2008 Olympic Games emblem “Chinese Seal, Dancing Beijing” is filled with Beijing’s hospitality and hopes, and carries the city’s commitment to the world.

It’s all about Beijing and that kind of inward looking presentation wouldn’t befit London. Largely because London is a city of cultural diversity and is overtly outward facing but also beacuse London sees itself as a world stage. Don’t get me wrong, I think it’s very appropriate for Beijing. I like it, particularly the Fuva who are there to carry a message of friendship and peace — and good wishes from China — to children all over the world.

Argue the toss about whether or not this brand delivers that, but I say it delivers a statment of intent - that this is going to be different and that this is about taking part. You can say one thing, this has not been designed to sit smartly on a polo shirt or coffee mug. In the context of Olympic branding history it screams change.

Right on.

The brand story is about passion, inspiration, participation and stimulation.

I watch those videos and I feel that. I watched them with my wife and she felt that too. Idon’t mind saying that I felt emotional in a good way. It was lump in the throat stuff and I’m proud to be part of it.

By the time the Games arrives, everyone should fel proud because everyone will have the chance to join in.

I hope that everyone feels something when they see those videos and that they start to consider that this is an emblem for something and that bashing it is like bashing that person riding the bike, the granny and her karate, the kid and the horse.

Let the discussion continue.

London 2012 - Brand Launch

If you are interested you can watch the videos online:

Video 1 - Annimation
Video 2 - Brand Story
So… what do you think.?

[Xposted: Frankandpat]
Continue reading ‘London 2012 - Brand Launch’

London 2012 Brand Launch Day

If you’ve been to the London 2012 website and registered, today at 11 a.m. you will be able to see an exclusive preview of the new brand identity.

Yesterdays answer will have led you to Alfie’s Blog, the founder and seasoned blogger from Moblog (that’s a posting in itself).

You can see the final video about ‘Stimulation’ here.

BTW - I would have posted the videos directly into this site, but couldn’t copy them to Youtube.

London 2012 - Clue 4, Answer to Clue 3

Yesterday’s was a toughy, but I eventually found London 2012 on Facebook. There is also a presence on Bebo and on MySpace, but seeing as it’s notoriously difficult to find anything on MySpace, Facebook was my success.

At first I tried looking for Seb Coe or Ken Livingston, David Beckham even, but to no avail.

Urgh, I visited David Beckham’s MySpace page, but luckily it isn’t really his unless he’s from Darlington.

Crafty.

Anyway,the 4th clue:

Day 4: Stimulation
Which mobile and web busybody is stimulated by his work and the weird wide web?

Or I suggest you visit this site.

Answer later.

[Xposted: Frankandpat]

London 2012 - Clue 3

Today’s clue to find the new London 2012 brand is a toughy.. I’ll post the answer later.
Continue reading ‘London 2012 - Clue 3′

London 2012 - First videos

For those that couldn’t solve the first clue (duh!), here are the first of the London 2012 brand launch videos.

The idea is that you visit the London 2012 site each day and follow the trail to watch the videos. If you register, you can get an exclusive preview of the brand on launch day, 11 am Monday 4th June.

Here’s the location of the first video and here’s the second.

Register and see the brand before the privileged few do.

Next Page »


Del.icio.us Bookmarks:

Flickr:

Unilever's News Page

Dove's News Page

Greenpeace Protest @ Unilever London

Greenpeace Protest @ Unilever London[01]

P210408_08.57[Greenpeace Protest @ Unilever London]

More Photos

Contributing: